Who should you complain to if a dormitory has bed bugs? - briefly
Report the issue to the dormitory’s resident advisor or housing office manager, and if the problem persists, escalate the complaint to the university’s facilities or student‑affairs department.
Who should you complain to if a dormitory has bed bugs? - in detail
If bed‑bugs are found in a college residence, the first point of contact is the housing office or residence life coordinator. This office manages maintenance requests, oversees dormitory conditions, and has authority to arrange professional pest‑control services.
Next, inform the university’s facilities management department. Facilities staff handle building repairs and can dispatch licensed exterminators, document the infestation, and ensure thorough treatment.
If the housing office does not respond promptly, contact the student affairs division. This office oversees student welfare, can intervene on your behalf, and may provide temporary relocation if needed.
For documented evidence, submit a written complaint to the campus health services. They can assess health risks, advise on medical concerns, and keep a record that may influence institutional response.
When internal channels fail, the university’s ombudsman or grievance office serves as an impartial mediator. They review complaints, ensure procedural compliance, and can escalate the issue to senior administration.
Finally, if the institution remains unresponsive, you may file a formal complaint with the state department of higher education or a consumer protection agency, which can investigate violations of housing standards and enforce corrective action.
Steps to follow:
- Report to housing/residence life office.
- Notify facilities management for pest‑control action.
- Escalate to student affairs if needed.
- Document with campus health services.
- Seek mediation from ombudsman or grievance office.
- Contact state education or consumer protection authorities as a last resort.