Where to submit a tick on a weekend? - briefly
Submit the tick via the web‑based submission portal, which remains operational throughout the weekend. If the portal cannot be accessed, forward the tick to the designated weekend‑only email address listed in the system guidelines.
Where to submit a tick on a weekend? - in detail
When a service request must be recorded on a Saturday or Sunday, the following channels remain operational:
- Web‑based ticket portal – accessible 24 × 7. Log in, select the appropriate category, and attach supporting files. The system queues the entry for the next business‑day shift while still logging the timestamp.
- Dedicated email address – send a concise message to the support address (e.g., [email protected]). Include a clear subject line, brief description, and any relevant identifiers. Automated acknowledgment confirms receipt.
- Self‑service mobile app – launch the app, choose “Create New Ticket,” fill required fields, and submit. The app stores the request locally if the network is unavailable and forwards it once connectivity resumes.
- Phone hotline with after‑hours routing – call the recorded‑message line; the system captures caller ID, brief description, and assigns a ticket number via voice response. Follow‑up occurs during the next staffed interval.
- Chatbot interface – interact with the AI‑driven assistant on the company website. Provide issue details; the bot creates a ticket and supplies a reference number instantly.
Each method records the submission time, ensuring the request appears in the weekend log and is prioritized according to the predefined service‑level agreement once regular staff return. Use the channel that best matches the urgency and the information required for initial triage.