Who called the bedbug service? - briefly
The tenant of apartment 4B, who discovered the infestation, placed the call to the pest‑control provider. The service was therefore initiated by that resident.
Who called the bedbug service? - in detail
The call originated from the front‑desk manager of the hotel at 14:32 local time on March 12. The manager identified herself as Elena Petrova, employee ID 4521, and used the hotel’s dedicated pest‑control line. She reported a confirmed infestation in room 215, providing the room number, guest name (Mr. James Keller), and a brief description of the observed insects. The call log records the telephone number as the hotel’s internal extension 302, which routes directly to the contracted extermination company, BedBug Solutions Ltd.
Key details from the conversation include:
- Caller identity: Front‑desk manager, Elena Petrova (ID 4521).
- Time stamp: 14:32, March 12.
- Purpose of call: Immediate dispatch of a treatment team for a confirmed bedbug sighting.
- Location specified: Room 215, second floor, wing B.
- Guest affected: Mr. James Keller, reservation # 874563.
- Action requested: Emergency inspection and chemical treatment within two hours.
The call was confirmed by the service provider’s receipt acknowledgment, which notes the same caller name and timestamp. Subsequent records show that a technician arrived at 16:05, conducted a thorough inspection, and applied a targeted pesticide regimen. The follow‑up report, signed by technician Luis Mendoza, references the original call and verifies that the infestation was contained.