How to submit a tick for testing? - briefly
Create the tick in the tracking system, select “Submit for testing,” attach any required artifacts, and confirm the submission; the ticket will then appear in the test queue for the QA team.
How to submit a tick for testing? - in detail
Submitting a test tick requires precise information and adherence to the workflow defined by the testing platform. Follow the steps below to ensure the ticket is processed without delay.
First, gather all relevant data. Record the environment details (operating system, hardware configuration, software version), the exact steps that reproduce the issue, and any error messages or logs. Include screenshots or screen recordings when they clarify the problem. Store this information in a single document or attach it directly to the ticket.
Next, access the ticket‑submission portal. Log in with credentials that have permission to create test tickets. Navigate to the “Create New Ticket” or equivalent button. Choose the appropriate project or component from the drop‑down list to route the ticket to the correct team.
Fill in the required fields:
- Title: concise description of the problem, e.g., “Application crashes on file import – version 3.2.1”.
- Description: detailed narrative of the steps, expected outcome, and actual result. Use a numbered list for reproducibility.
- Environment: list of OS, hardware, software version, and any relevant configuration settings.
- Attachments: upload logs, screenshots, or video clips that support the report.
- Severity/Priority: select the level that reflects the impact on testing schedules.
- Labels/Tags: add keywords that facilitate searching and categorization.
After completing the form, review each entry for accuracy. Submit the ticket by clicking the “Create” or “Submit” button. The system will generate a unique identifier; record this ID for future reference.
The ticket then enters the triage queue. The testing coordinator assigns it to a tester or a development engineer. Monitor the ticket’s status through the portal. Respond promptly to any clarification requests, providing additional data or steps as needed.
Finally, when the issue is resolved, verify the fix in the appropriate test environment. Update the ticket with verification results and close it according to the project’s closure policy. Maintaining this disciplined process reduces turnaround time and improves overall test cycle efficiency.