How to correctly submit a tick? - briefly
Enter a concise summary, detailed reproduction steps, and expected versus actual results in the ticket form. Attach relevant logs or screenshots, set the proper priority, and confirm the submission.
How to correctly submit a tick? - in detail
Submitting a tick requires precise information and adherence to the system’s workflow. Follow each step to ensure the ticket is processed without delay.
Provide a clear title that summarizes the issue in a few words. The title should distinguish the problem from similar reports and include any relevant identifiers, such as error codes or module names.
Describe the problem in the body with factual details only. Include:
- Environment: operating system, software version, hardware specifications.
- Reproduction steps: ordered list of actions that consistently lead to the error.
- Observed behavior: exact output, messages, or symptoms.
- Expected behavior: what the system should do under the same conditions.
- Attachments: logs, screenshots, or core dumps that illustrate the issue.
Select the appropriate category and priority based on impact and urgency. Use the predefined severity levels rather than subjective terms.
Assign the ticket to the relevant team or individual, or leave it unassigned if the routing rules will determine ownership. Add any required tags that facilitate searching and reporting.
Before finalizing, verify that all mandatory fields are filled, the description is free of ambiguous language, and attached files are correctly uploaded. Submit the ticket and record the generated reference number for future correspondence.
Monitor the ticket’s status. Respond promptly to clarification requests, and update the description if additional information becomes available. Close the ticket only after the resolution is confirmed and documented.